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FAQ

Q: Who are you?
A: We are an Israeli company which are selling most of the products from China from different factories, specialized in different areas of manufacturing.
Our priority is that the customer to be 100% satisfaid.

Q: What methods of payment to you accept?
A: For yours and our safety we prefer PAY-PAL.
You can make payments with other credit cards, but through PAY-PAL service. There is NO registration required.

Q: Is the CHECKOUT on this site secure?
A: Yes. 100% secure. Because this we are using PAY-PAL payments. More the this, the site is checked all the time by Mc Afee Antivirus.

Q: If I will give you my e-mail address, it will be forwarded to third party?
A: NO. Just IF you subscribe to our service, you will receive from us newsletters, discounts or coupons.

Q: How long does to deliver the package?
A: Usually the handling time is 2-5 days.
Most of the deliveries to USA are completed in 1 to 3 weeks and for other countries in 2 to 4 weeks .
Please take in consideration the bad weather, holidays, carrier problems that sometime can affect the delivery time.

Q: What can I do to receive the package faster?
A: Before placing the order, please contact us at support@onelittlestore.com and we will make you another offer related to the fast shipment.

Q: Are my order tracked?
A: Yes, we prefer sending our packages with tracking number. You will receive the tracking number after few days, after the order has been payed.

Q: Do I really get my money back guarantee?
A: Yes, of course. We are refunding 100%, if the product is not as described or the package was damaged.

Q: All your order are FREE SHIPPING?
A: Most of the orders are with FREE SHIPPING, but sometimes there are products which we are giving for free and the costumer is paying just the shipping.
Every situation is EXPLAINED in their order page, so you can be confident that there are no tricky or hidden taxes.

Q: Do I have to pay other custom taxes?
A: Usually no, but you need to check the policy of your country, if you order more products at ONCE. To be sure, you can ask us before at support@onelittlestore.com.

Q: Do you deliver worldwide?
A: Yes. But if there are some policy which we can not cover, you will be refunded 100%.

Q: How I can reach you, if I have some questions?
A: You can contact us at: support@onelittlestore.com
Whatsapp: +972 539 01 59 68

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